Privacy policy

Last updated: August 4, 2026

Shane Thompson operates the ShaneMixedIt website and online store (the "Services"), where we provide audio engineering resources, digital products, educational content, and related services, including but not limited to presets, templates, plugins, courses, and downloadable materials.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell products and services to our customers. By using our website, creating an account, making a purchase, subscribing to our communications, or otherwise interacting with our Services, you agree to the collection and use of information as described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your information.

Information We Collect

When you use our Services, we may collect the following information:

Information You Provide Directly

Name
Email address
Billing information
Account login credentials
Purchase history
Customer support communications
Information you provide when subscribing to our newsletter or promotional emails

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Website activity and usage data
Pages visited and products viewed
Referral sources and website performance information

This information helps us improve our Services, enhance user experience, and maintain website security.

How We Use Your Information

We may use your information to:

Process orders and deliver digital products
Create and manage customer accounts
Provide customer support
Send transactional emails related to purchases and account activity
Send newsletters, updates, promotions, and marketing communications (you may unsubscribe at any time)
Improve our products, website, and customer experience
Detect fraud, unauthorized access, or misuse of our Services
Comply with legal obligations

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business, including:

Shopify
Payment processors
Email marketing providers
Cloud hosting and technology service providers

These providers receive only the information necessary to perform their services and are required to protect your information.

Customer Accounts

Customers may create an account to access purchases, manage downloads, and streamline future transactions. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Digital Products

Purchases of digital products may include downloadable files, software plugins, presets, templates, educational materials, and related content. Purchase records and download activity may be retained to provide access to purchased products and customer support.

Email Marketing

By subscribing to our email list, you consent to receive promotional communications from ShaneMixedIt. You may unsubscribe at any time using the unsubscribe link included in our emails.

Children's Privacy

Our Services are intended for general audiences and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.